FAQ
- Do I have an exchange right after purchase?You can always return your products within 30 days after the day of delivery. This applies to the products that we have in stock, regardless of the category. To be able to return a product it must be in unchanged condition with all labels still attached. For more information, read our Delivery and Exchanges terms. or email us to: info@layeredinterior.com.
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- How long is the guarantee?From the day of delivery, you have three (3) years exchange right. The guarantee covers all manufacturer defects and not faults caused by the customer or of other cause that Layered is not responsible for. For wear and tear, there is a guarantee of two (2) years.
- Prices and TaxesAll prices in the shop are including sales tax.
- Can I customize the size of a rug?Yes! You can order a custom sized rug in the most styles we have. Welcome with your request.
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- Can I get advice on deciding what size I should choose when buying a rug or furniture?
Yes! Send us a picture of the room where the product will be placed and we will give you our humble advice on what carpet or furniture, and in what size, we think would suit the most. Book an appointment →
- Can I get help with carrying, unpacking and mounting my products?We can unfortunately not offer carry in service, unpacking or mounting outside of Sweden and Norway.
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or contact us: info@layeredinterior.com.
- I received a damaged good, what shall I do?
Very rarely a rug will get damaged during transport. When your order is delivered, if there is visible damage to the packaging or boxes, please refuse the delivery and note the damage on the form from the delivery company, take a picture and notify us immediately. We will send you a new product.
Even if the packaging looks whole, it is important to unpack and control your product as soon as possible to discover any hidden transportation damage. Save the wrapping for an eventual return.
If the product is damaged at delivery you will need to report this immediately to info@layeredinterior.com. This should be done at least three days after delivery so that Layered can report the damage to the delivery company.
- How resistant are your rugs?Our rugs are made out of the highest quality and therefore are very resistant. Like with all carpets, they demand you to take good care of them for longest possible life.
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- Do the rug fuzz?
During the first period, the rug can fuzz quite a bit and is not a manufacturing fault. A tufted rug always fuzzes when they are new. The best way to get rid of this is to vacuum regularly in the first 6 months. After a while, the fuzz will decrease but it's important to know that it will never stop completely.
- Where is my order?During the time of delivery, we will send you regular updates via mail. The delivery company will contact you 1-3 days before delivery to decide a time slot that will suit you. Read more →
- Can you wash the rug?We always recommend you to take your rug to a professional carpet cleaner that performs level wash. When dry cleaning it is important that no chemicals containing trikloretylen are used.
How to take care of your garments→
- When will I receive my refund?The refund will be made within 14 days after we have received and accepted the return. Please note that the cost of the return will be deducted from your refund. This is always done to the same payment service that was used at the time of purchase.