DELIVERY

Rugs

We offer free shipping of rugs within the EU. Delivery takes about 7 days for stocked carpets. Delivery normally takes place on weekdays between 8 am and 5 pm to the nearest gate or driveway. You will in general be notified by phone by the carrier the days before delivery for more information about the delivery day and time. If you as a customer cannot receive the delivery at the agreed time, you will be charged for a new shipping cost or alternative return cost if you have changed your mind. 

Delivery to the rest of the world is usually carried out by UPS, and there is no notification before delivery.

For questions regarding delivery, please contact info@layeredinterior.com.

Furniture

We do not offer free shipping on furniture. Depending on where you live, a shipping cost will be added when ordering furniture. As standard, the furniture is delivered to the gate/lot boundary, but additional services are available in the checkout. Delivery takes place between Mon-Fri 9 am and 5 pm and you will be contacted by the carrier one day before. If you as a customer cannot receive the delivery at the agreed time, you will be charged for a new shipping cost or alternative return cost. 

All furniture comes assembled, so be sure to measure so that the furniture goes through door jambs and stairs. Layered reserves itself for possible additional costs if the product cannot be carried in with standard carrier.

For questions regarding delivery, please contact info@layeredinterior.com.

Transport liabilities

Layered is responsible for any damage or lost goods during transport to the customer. The customer is responsible for the goods in case of return. Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

Additional services

Expedition fee for additional services may apply.

All furniture comes assembled, so be sure to measure so that the furniture goes through door jambs and stairs. Layered reserves itself for possible additional costs if the product cannot be carried in with standard carrier.

Track delivery - where is my package?

The freight company will contact you 1-3 working days before delivery can take place to schedule a time frame for delivery. During delivery, we will send status updates by email. Most often, the delivery takes place between Mon-Fri 9 am and 5 pm and you will be contacted by the carrier one day before. If you as a customer cannot receive the delivery at the agreed time, you will be charged for a new shipping cost or alternative return cost. 

 

RETURNS

If the customer regrets a purchase, Layered has to be clearly notified before the deadline for return has expired (30 days). The customer is responsible for the return cost. Please specify name, address, order number, and other relevant information an email to info@layeredinterior.com

Please note, Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

Purchase of stocked products

You can always return your products within 30 days of the delivery date. This applies to the items we have in stock, regardless of product category. In order to return a product, it must be in its unchanged condition with all labels remaining. Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

The customer will be charged for the return cost.

Purchase of custom made orders

You have three days to cancel your purchase before the production of your item starts. After production has started, there is unfortunately no possibility to cancel your purchase. This applies to all products that are not kept in stock. Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

Purchase of a rug in standard size

When buying a rug made on order, 30 days of purchase are valid, provided the rug is made in one of our standard sizes. In order to return a product, it must be in its unchanged condition with all labels remaining. Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

The customer will be charged for the return cost.

Purchase of furniture

30 day open purchase. When returning, the customer pays the return cost and is responsible for the condition of the item during the return shipping. The product must be returned complete and well packaged and with a receipt. If you are unsure about the product, you must handle it carefully so that it can be returned in new condition, i.e. unused, and save the packaging. 

Please note that Layered does not provide packaging in event of a return. You are in charge of packing the product accordingly to prevent damages during transport. If you got rid of the pallet upon delivery, you will be charged additionally in addition to the standard return as a new pallet needs to be ordered. 

Purchase of cushions, blankets care products and doormats

30 day open purchase. When returning, the customer pays the return cost and is responsible for the condition of the item during the return shipping. Please note that Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport. 

Advance payment

For special orders or orders over 30,000 SEK, the cost will be paid by way of prepayment, but you can cancel or change your order free of charge within three business days after placing the order.

Return shipping

If you want to return a product, the customer pays the cost for shipping. Please note that the product should be unused and with all labels left. Refund for the returned item is made to the original buyer's payment method after the return has been received and approved by us. Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport. Layered is not responsible for any shipping damage on return shipment, therefore return well packed. 

HOW TO RETURN AN ITEM

The return policy does not apply to specially ordered goods or outlet items.

Furniture

We offer 30 days open purchase for furniture in stock. Please note that we do not offer return on custom made orders. When returning, the customer pays the return cost and is responsible for the condition of the item during the return shipping. Layered does not provide packaging in event of a return. Please note that Layered does not provide packaging in event of a return. You are in charge of packing the product accordingly to prevent damages during transport. If you got rid of the pallet upon delivery, you will be charged additionally in addition to the standard return as a new pallet needs to be ordered. 

If you are not available on the agreed time for the pick up of your item, you as a customer will be charged for the cost of a new pick up time.


Return fee furniture:
Sweden / Norway: 2495 SEK
Rest of Europe: 2995 SEK
Outside Europe: Quote

Rugs

We offer 30 days open purchase for rugs in stock. Please note that we do not offer return on custom made orders. When returning, the customer pays the return cost and is responsible for the condition of the item during the return shipping. If you are unsure about the product, it should be handled carefully to ensure that it can be returned as new, unused, and make sure to save the packaging. Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

If you are not available on the agreed time for the pick up of your returned item, you as a customer will be charged for the cost of a new pick up time.

Return cost small / mid rugs: 
Sweden: 695 SEK
Norway: 995 SEK
Rest of Europe: 1495 SEK
Outside Europe: Quote

Return cost large rugs (300 x 400 cm):
Sweden: 1495 SEK
Norway: 2495 SEK
Rest of Europe: 2995 SEK
Outside Europe: Quote

Cushions, blankets and care products

When buying a rug made on order, 30 days of purchase are valid. In order to return a product, it must be in its unchanged condition with all labels remaining. Please note that Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

If you are not available on the agreed time for the pick up of your returned item, you as a customer will be charged for the cost of a new pick up time.


Return cost:
Sweden: 199 SEK
Norway: 199 SEK
Rest of Europe: 249 SEK
Outside Europe: Quote

When the customer has requested a return, we will contact you to determine the pickup date or where you can take the item to the nearest shipping company. We will then send shipping documents to your email address, which you need to print out and attach to the packages. The customer is responsible for pickup, making sure the goods are well packaged and in good condition. If you do not complete the scheduled return because, for example, you did not print out the shipping documents or you were out of the house at the agreed pickup date and time, we reserve the right to charge you for new pick up. The customer must clearly state which customer and what order number the item/items are sent from. This is to make sure that Layered can identify the goods as yours and process the refund as quickly and easily as possible. The goods must be delivered to Layered at the latest 14 days after the shipping documents have been sent out. If a customer regrets a purchase, Layered will refund the amount the customer paid for the item, minus the cost to return the item; amounts are mentioned above. Layered has the right to make a deduction on the refunded amount that corresponds to any depreciation that has occurred. This depreciation could occur because the customer has used the item to a larger extent than what was necessary to determine features and functions. Layered will use the same payment method for refunds as the customer used for the initial transaction, unless the customer has explicitly agreed with Layered about a different outcome.

However, Layered has the right to wait to make the refund until such time as the goods have reached the warehouse, or until the customer has shown proof that the goods have been sent to Layered by submitting a receipt or similar document. When the goods have reached Layered, the amount paid by the customer for the items will be refunded, with the exception of any depreciation, as mentioned in the paragraph above, as well as deductions for return processing.

Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

How to make a complaint

If there should be anything wrong with your item, you should make a complaint to info@layeredinterior.com as soon as possible after discovering the defect. Describe the defect or damage in as much detail as you can, and attach images of the damage. This is to ensure that we can determine your case as accurately as possible. We will then contact you as soon as we can, regarding possible compensation or return. In case of a refund, this will take place within 30 days after the case has been resolved. The customer has a 3 year warranty on goods purchased at layeredinterior.com according to consumer legislation. Layered reserves the right to refuse a complaint if it appears that the product is not defective in accordance with current consumer legislation.

Transportation Damage