&noscript=1" />
COMPLIMENTARY SAMPLES | FREE DELIVERY ON RUGS & BLANKETS WITHIN EUROPE | DELIVERY IN 7-10 BUSINESS DAYS
COMPLIMENTARY SAMPLES | FREE DELIVERY ON RUGS & BLANKETS IN EUROPE |

DELIVERY

Here you will find the answer to your questions regarding delivery and returns.
  • Delivery

    DELIVERY

    Rugs

    We offer free shipping of rugs within the EU. Delivery takes about 7 days for stocked carpets. Delivery normally takes place on weekdays between 8 am and 5 pm to the nearest gate or driveway. You will in general be notified by phone by the carrier the days before delivery for more information about the delivery day and time. If you as a customer cannot receive the delivery at the agreed time, you will be charged for a new shipping cost or alternative return cost if you have changed your mind. 

    Delivery to the rest of the world is usually carried out by UPS, and there is no notification before delivery.

    For questions regarding delivery, please contact info@layeredinterior.com.



    Furniture

    Our furnitures can only be shipped within EU.

    We do not offer free shipping on furniture. Depending on where you live, a shipping cost will be added when ordering furniture. As standard, the furniture is delivered to the gate/lot boundary, but additional services are available in the checkout. Delivery takes place between Mon-Fri 9 am and 5 pm and you will be contacted by the carrier one day before. If you as a customer cannot receive the delivery at the agreed time, you will be charged for a new shipping cost or alternative return cost. 

    All furniture comes assembled, so be sure to measure so that the furniture goes through door jambs and stairs. Layered reserves itself for possible additional costs if the product cannot be carried in with standard carrier.


    For questions regarding delivery, please contact info@layeredinterior.com.


    Transport liabilities

    Layered is responsible for any damage or lost goods during transport to the customer. The customer is responsible for the goods in case of return. Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.


    Additional services

    Expedition fee for additional services may apply.

    All furniture comes assembled, so be sure to measure so that the furniture goes through door jambs and stairs. Layered reserves itself for possible additional costs if the product cannot be carried in with standard carrier.


    Track delivery - where is my package?

    The freight company will contact you 1-3 working days before delivery can take place to schedule a time frame for delivery. During delivery, we will send status updates by email. Most often, the delivery takes place between Mon-Fri 9 am and 5 pm and you will be contacted by the carrier one day before. If you as a customer cannot receive the delivery at the agreed time, you will be charged for a new shipping cost or alternative return cost. 

     

  • DELIVERY AND RETURNS
    At the moment you are only able to place orders from our website to New York State. If you would like to place an order to another state you are welcome to contact our customer service.
    For orders to the US, customs charges will not occur.




    DELIVERY


    Rugs

    Delivery takes about 7-14 days for stocked items. Delivery normally takes place on weekdays between 8 am and 5 pm to the nearest gate or driveway. You will in general be notified by phone by the carrier the days before delivery for more information about the delivery day and time. If you as a customer cannot receive the delivery at the agreed time, you will be charged for a new shipping cost or alternative return cost if you have changed your mind. 

    SHIPPING COSTS

    Small rugs: 90 USD
    (5'3" x 7'7" - 5'2" x 8'1")

    Large rugs: 150 USD
    (7'3" x 11'6" - 9'1" x 13'1")

    Door mats: 25 USD

    For questions regarding delivery, please contact info@layeredinterior.com.


    Delivery information

    All of our shipping partners will deliver to the front door of the building or lobby/package room. The shipping does not include delivery inside your home, unpacking or installation.

    LAYERED does not offer any compensation in case of delayed deliveries. The delivery times are only estimates.
    Before delivery can be made, an delivery appointment must be scheduled which may add a few days to the estimated delivery date.


    Transport liabilities

    Layered is responsible for any damage or lost goods during transport to the customer. The customer is responsible for the goods in case of return. Layered does not provide packaging in the event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.


    Additional services

    Your order is shipped DDP which means that VAT and custom charges are included in the price.
    Expedition fee for additional services may apply.

    Be sure to measure so your products goes through door jambs and stairs. Layered reserves itself for possible additional costs if the product cannot be carried in with standard carrier.


    Track delivery - where is my package?

    The freight company will contact you 1-3 working days before delivery can take place to schedule a time frame for delivery. During delivery, we will send status updates by email. Most often, the delivery takes place between Mon-Fri 9 am and 5 pm and you will be contacted 30 min before arrival. If you as a customer cannot receive the delivery at the agreed time, you will be charged for a new shipping cost or alternative return cost. 

     

    RETURNS


    If the customer regrets a purchase, Layered has to be clearly notified before the deadline for return has expired (30 days from received goods). The customer is responsible for the return cost. Please specify name, address, order number, and other relevant information an email to info@layeredinterior.com

    Please note; Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport. Therefor, remember to keep the original packaging in case you want to use our return policy. Samples are not possible to return. Return fees apply on exchanges as well.

    Purchase of stocked products in standard size

    You can always return your products within 30 days of the delivery date. This applies to the items we have in stock, regardless of product category. In order to return a product, it must be in its unchanged condition with all labels remaining. Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

    The customer will be charged for the return cost.

    Purchase of custom made orders

    You have three days to cancel your purchase before the production of your item starts. After production has started, there is unfortunately no possibility to cancel your purchase. This applies to all products that are not kept in stock. 

    Purchase of cushions, blankets and doormats

    30 day open purchase. When returning, the customer pays the return cost and is responsible for the condition of the item during the return shipping. Please note that Layered does not provide packaging in the event of a return. You are in charge of packing the rug accordingly to prevent damages during transport. 

    Return shipping

    If you want to return a product, the customer pays the cost for shipping. Please note that the product should be unused and with all labels left. Refund for the returned item is made to the original buyer's payment method after the return has been received and approved by us. Layered does not provide packaging in the event of a return. You are in charge of packing the rug accordingly to prevent damages during transport. Layered is not responsible for any shipping damage on return shipment, therefore return well packed. 

    Return Cost


    Rugs up to
    8'2" x 11'6":
    600 USD

    Rugs above
    8'2" x 11'6":
    1000 USD

  • Return policy

    RETURNS

    If the customer regrets a purchase, Layered has to be clearly notified before the deadline for return has expired (30 days). The customer is responsible for the return cost. Please specify name, address, order number, and other relevant information an email to info@layeredinterior.com

    Please note, Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

    Purchase of stocked products

    You can always return your products within 30 days of the delivery date. This applies to the items we have in stock, regardless of product category. In order to return a product, it must be in its unchanged condition with all labels remaining. Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

    The customer will be charged for the return cost.

    Purchase of custom made orders

    You have three days to cancel your purchase before the production of your item starts. After production has started, there is unfortunately no possibility to cancel your purchase. This applies to all products that are not kept in stock. Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.


    Purchase of a rug in standard size

    When buying a rug made on order, 30 days of purchase are valid, provided the rug is made in one of our standard sizes. In order to return a product, it must be in its unchanged condition with all labels remaining. Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

    The customer will be charged for the return cost.


    Purchase of furniture

    We do not offer return on our furnitures as all furnitures are made to order.

    Purchase of cushions, blankets care products and doormats

    30 day open purchase. When returning, the customer pays the return cost and is responsible for the condition of the item during the return shipping. Please note that Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport. 

    Advance payment

    For special orders or orders over 30,000 SEK, the cost will be paid by way of prepayment, but you can cancel or change your order free of charge within three business days after placing the order.

    Return shipping

    If you want to return a product, the customer pays the cost for shipping. Please note that the product should be unused and with all labels left. Refund for the returned item is made to the original buyer's payment method after the return has been received and approved by us. Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport. Layered is not responsible for any shipping damage on return shipment, therefore return well packed. 

  • Prices and how to return

    HOW TO RETURN AN ITEM

    The return policy does not apply to specially ordered goods or outlet items.

    Furniture

    Our furnitures can only be shipped within EU.

    All our furniture is made to order and we offer no right of return or exchange for our furniture.

    You have three days to cancel your purchase before the production of your item starts. After production has started, there is unfortunately no possibility to cancel your purchase. This applies to all products that are not in stock.


    Rugs

    We offer 30 days open purchase for rugs in stock. Please note that we do not offer return on custom made orders. When returning, the customer pays the return cost and is responsible for the condition of the item during the return shipping. If you are unsure about the product, it should be handled carefully to ensure that it can be returned as new, unused, and make sure to save the packaging. Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

    If you are not available on the agreed time for the pick up of your returned item, you as a customer will be charged for the cost of a new pick up time.


    Return cost rugs: 
    Sweden: 495 SEK
    Norway: 495 SEK
    Rest of Europe: 495 SEK
    Outside Europe: Quote

    Cushions, blankets and care products

    When buying a rug made on order, 30 days of purchase are valid. In order to return a product, it must be in its unchanged condition with all labels remaining. Please note that Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

    If you are not available on the agreed time for the pick up of your returned item, you as a customer will be charged for the cost of a new pick up time.


    Return cost:
    Sweden: 199 SEK
    Norway: 199 SEK
    Rest of Europe: 249 SEK
    Outside Europe: Quote


    When the customer has requested a return, we will contact you to determine the pickup date or where you can take the item to the nearest shipping company. We will then send shipping documents to your email address, which you need to print out and attach to the packages. The customer is responsible for pickup, making sure the goods are well packaged and in good condition. If you do not complete the scheduled return because, for example, you did not print out the shipping documents or you were out of the house at the agreed pickup date and time, we reserve the right to charge you for new pick up. The customer must clearly state which customer and what order number the item/items are sent from. This is to make sure that Layered can identify the goods as yours and process the refund as quickly and easily as possible. The goods must be delivered to Layered at the latest 14 days after the shipping documents have been sent out. If a customer regrets a purchase, Layered will refund the amount the customer paid for the item, minus the cost to return the item; amounts are mentioned above. Layered has the right to make a deduction on the refunded amount that corresponds to any depreciation that has occurred. This depreciation could occur because the customer has used the item to a larger extent than what was necessary to determine features and functions. Layered will use the same payment method for refunds as the customer used for the initial transaction, unless the customer has explicitly agreed with Layered about a different outcome.

    However, Layered has the right to wait to make the refund until such time as the goods have reached the warehouse, or until the customer has shown proof that the goods have been sent to Layered by submitting a receipt or similar document. When the goods have reached Layered, the amount paid by the customer for the items will be refunded, with the exception of any depreciation, as mentioned in the paragraph above, as well as deductions for return processing.

    Layered does not provide packaging in event of a return. You are in charge of packing the rug accordingly to prevent damages during transport.

  • Complaints

    How to make a complaint

    If there should be anything wrong with your item, you should make a complaint to info@layeredinterior.com as soon as possible after discovering the defect. Describe the defect or damage in as much detail as you can, and attach images of the damage. This is to ensure that we can determine your case as accurately as possible. We will then contact you as soon as we can, regarding possible compensation or return. In case of a refund, this will take place within 30 days after the case has been resolved. The customer has a 3 year warranty on goods purchased at layeredinterior.com according to consumer legislation. Layered reserves the right to refuse a complaint if it appears that the product is not defective in accordance with current consumer legislation.

    Transportation Damage

    If your item is damaged upon delivery, this must be documented by you immediately and reported to Layered within 24 hours. Inspect the package properly before receiving the item and signing the consignment note. In case of damage, pls ask the driver to report the damage on the delivery note before you sign it, and make sure to get your copy.

    Before you sign the consignment note:

    - Go through the outer and inner packaging that the product came in. In the event of damage, ask the driver to add this info to the delivery note before you sign it.


    Send the following to Layered within 24 hours after receiving the item:

    • Picture of outer and inner packaging
    • Picture of consignment note from the carrier
    • Picture of the product and its damage
    • Text that describes your case
    • Please send to info@layeredinterior.com

    Important: Please keep the original packaging and do not use the product until further notice.

Login / Retailer

Please choose your country