When making a purchase on the Layered website, the customer also agrees to Layered’s general terms. With the acceptance of our general terms and conditions, the customer agrees to the terms in full, acknowledges having received all relevant information, and agrees to the handling of personal data and cookies according to the policy of Layered.
A purchase agreement is entered into when Layered confirms the order by sending an order confirmation via email. The order confirmation is sent to the email address specified by the customer when placing the order. The order confirmation should be saved for any contact with the Layered customer service department or others within the organization.
Layered reserves the right to make price changes, final sales, and possible factual errors stated on our site or in our ads. Factual errors can refer to, but are not limited to, possible price errors, product descriptions, and incorrect stock balance. When you place an order, you will get an order confirmation sent to you via email. Layered reserves the right to change, at any time, General Terms and Conditions, prices, assortment, descriptions, and images on the website.
Within the Stockholm area – For larger carpets, DHL, and for furniture, Sun-Com
Smaller folded carpets are sent with Post Nord My Pack to a distribution point.
Rest of Sweden – DHL
Rest of the world- UPS
The goods will normally be delivered within the time frame specified on the product page on the Layered website. Delivery normally takes place on weekdays between 8 am to 5 pm to the nearest gate or driveway for furniture and carpets that are not sent by Postnord. Please note that the delivery time stated on the website is preliminary. As a customer you will be notified by phone by the carrier the days before delivery for more information about delivery day and time. For questions regarding delivery, please contact email@example.com.
Additional Services (Carrier support/Evening delivery with DHL/Veddesta transport)
Layered offers, through DHL, the additional services “single carrier support”, “double carrier support”, and for some areas also evening delivery. These additional services are not included in the regular price and therefore cannot be credited/refunded in case of return or repurchase. When goods have been delivered and received by the customer, the service is considered to be consumed. If you are interested in additional services, please contact firstname.lastname@example.org.
Home delivery evenings Delivery to the nearest gate or driveway. Delivery normally takes place between 5 pm and 10 pm. The driver will contact you before to confirm when delivery will take place.
Single carrier support Delivery into your home by one person. The driver will drive as close to the address as possible and one person will help carry in the goods. The person will take the goods to the right room, unless there is a shortage of space or the doorway is too narrow. The customer is expected to help carry the goods if needed. When the goods are inside, they will not be unpacked. The driver will contact you before delivery to confirm when delivery will take place.
Double carrier support Delivery into your home by two people. The driver will drive as close to the address as possible and two people will help carry the goods inside to the right room, unless there is shortage of space or the doorway is too narrow. When the goods are inside they will not be unpacked. The driver will contact you before delivery to confirm when delivery will take place.
Unfortunately, it is not possible for the driver to unpack packages, take off doors or the like in order to carry in the goods. Please note that employees of the freight company are, for insurance reasons, not able to take off their shoes when carrying products. Please cover your floor if you have delicate or stain-sensitive floors. Preferably move furniture or anything else that could block the way to make it as easy as possible to enter the room without damaging or scratching any belongings.
Layered does not have collection, instead only delivering to an address specified by the customer or agent, if the nature of the shipment is such that it is sent to an agent.
Layered is responsible for any damage or lost goods during transport to the customer. The customer is responsible for the goods in case of return. The customer is responsible for ensuring that the carpet is properly wrapped and is returned in good condition. If the customer needs new packaging when returning the item, contact email@example.com.
Expedition fee for additional services may apply
Where is my package?
The freight company will contact you 1-3 working days before delivery can take place to schedule a time frame for delivery. During delivery, we will send status updates by email.
You can track shipments below with freight companies: DHL and UPS
Right to return an item and open purchase
The right to return is valid for 4 weekdays from the day the order is made (not including holidays) for furniture manufactured according to the customer’s instructions or if influenced by the customer’s instructions in any way. If a customer regrets the order, the customer must immediately contact firstname.lastname@example.org. When purchasing furniture, the customer has no right to return.
A carpet can be returned for up to 30 days after receipt of delivery, provided that the item is complete upon return and well packaged with the receipt. If you are unsure about the product, it should be handled carefully to ensure that it can be returned as new, unused, and make sure to save the packaging. The return policy does not apply to specially ordered goods or outlet items. If the customer regrets a purchase, Layered has to be clearly notified before the deadline for return has expired. The customer must specify name, address, order number, and other relevant information. The customer can notify Layered by calling 070- 820 10 45 or sending an email to email@example.com. Safety Warning: Keep away from fire and flames
Returns for Carpets
In case of return, the customer pays the shipping cost and is responsible for the condition of the goods during delivery. The shipping cost for returns is as follows:
Sweden & EU: 695 SEK
Norway & Rest of the world: 996 SEK
Large carpets sized 300×400 cm:
Sweden & EU: 1495 SEK
Norway & Rest of the world: 1795 SEK
When the customer has requested a return, we will contact you to determine the pickup date or where you can take the item to the nearest shipping company. We will then send shipping documents to your email address, which you need to print out and attach to the packages. The customer is responsible for pickup, making sure the goods are well packaged and in good condition. If you do not complete the scheduled return because, for example, you did not print out the shipping documents or you were out of the house at the agreed pickup date and time, we reserve the right to charge you 495 SEK. The customer must clearly state which customer and what order number the item/items are sent from. This is to make sure that Layered can identify the goods as yours and process the refund as quickly and easily as possible. The goods must be delivered to Layered at the latest 14 days after the shipping documents have been sent out. If a customer regrets a purchase, Layered will refund the amount the customer paid for the item, minus the cost to return the item; amounts are mentioned above. Layered has the right to make a deduction on the refunded amount that corresponds to any depreciation that has occurred. This depreciation could occur because the customer has used the item to a larger extent than what was necessary to determine features and functions. Layered will use the same payment method for refunds as the customer used for the initial transaction, unless the customer has explicitly agreed with Layered about a different outcome.
However, Layered has the right to wait to make the refund until such time as the goods have reached the warehouse, or until the customer has shown proof that the goods have been sent to Layered by submitting a receipt or similar document. When the goods have reached Layered, the amount paid by the customer for the items will be refunded, with the exception of any depreciation, as mentioned in the paragraph above, as well as deductions for return processing.
If there should be anything wrong with your item, you should make a complaint to firstname.lastname@example.org as soon as possible after discovering the defect. Describe the defect or damage in as much detail as you can, and attach images of the damage. This is to ensure that we can determine your case as accurately as possible. We will then contact you as soon as we can, regarding possible compensation or return. In case of a refund, this will take place within 30 days after the case has been resolved.
The customer has a 3 year warranty on goods purchased at layeredinterior.com according to consumer legislation. Layered reserves the right to refuse a complaint if it appears that the product is not defective in accordance with current consumer legislation. Furthermore, Layered always adheres to the guidelines of the General Complaints Board.
Damage in transit
If an item is damaged upon delivery, you should notify Layered’s customer service department immediately at email@example.com. This needs to be done within three days in order for Layered to report the damage to the shipping company. Inspect the package carefully before accepting the item. If there is visible transport damage, this is most easily reported to the driver upon receipt. Ask the driver for a note on your copy of the shipping slip. Even if the package looks intact, it is important that you unpack your item and inspect it as soon as possible to discover both visible and hidden transport damages. Save the packaging in case of return.
Layered shall not be held liable for breach of the conditions caused by circumstances beyond our control, including but not limited to explosions, fire, lightning strikes, severe weather, war, flood, or labor conflict (regardless of whether or not it involves our employees).
All products and designs belongs to Layered, number of registration 556618-2944.